Delivery Charges
For all small parcels less than 1kg
£5.99 Zone 0
For all Deliveries 1kg and above
£5.99 for all orders in Zone 0
For Zone 1 please see table above.
Saturday Deliveries are avaliable these are charged at £20 per every 10kg parcels Zone 0 only. You will need to call the Factory and arrange this.
How long will it take for my goods to reach me?
All items ares sent on a next day courier when your order has been packed, we will always send you a dispatch email once we have processed your items with your tracking number you can then track your items via DPD.
*PLEASE NOTE AT BUSY PERIODS/BANK HOLIDAYS AND ITEMS BOUGHT ON A PROMOTIONAL OFFER DELIVERY CAN TAKE UP TO 10 WORKING DAYS TO BE DELIVERED PLEASE BE AWARE OF THIS BEFORE ORDERING, IF YOU ARE IN A RUSH FOR AN ORDER PLEASE CALL THE OFFICE AND WE WILL ENDEAVOUR TO GET THIS TO YOU ASAP*
DPD
We will notify you when your order is out for delivery and will send you a confirmation email. DPD will then contact you via email and a very effective text alert (provided a mobile is given) that will notify you of the delivery time/slot. Please make sure we have a mobile or telephone number on which you can be contacted on the delivery day should there be any problems.
What happens if I don’t receive my goods within these timescales?
Sometimes errors occur however, so if you are unsure about where your items are, please contact us at [email protected] or call 01285 654 845, and we’ll do our utmost to trace your package.
Please make sure we have a mobile or telephone number on which you can be contacted on the delivery day should there be any problems.
What happens if some of my order is out of stock?
We will contact you and let you know when the stock will be arriving and therefore when you should expect delivery. Once we have your item/s we will dispatch it straight away and email you once dispatched.
Do I need to be in to receive the delivery?
If you have a designated place where DPD can leave your parcel (mention this in the delivery instruction box or text/email DPD once you have confirmation of dispatch). All our deliveries are sent out by courier service. If you haven’t left any special instructions and are out when the delivery comes, they will leave a card with information on local depots or re-deliveries, they will also email/text you on the day for which you can request to leave your item in a safe place. If you are normally out during the week, a work address may be preferable. Please remember that we cannot accept responsibility for any goods left without a signature if you have requested to leave in a safe place.
Industrial action
During strikes, there may be a delay in receiving your package.
RETURNS & EXCHANGES
What happens if there is a fault?
We do quality control all of our goods, however sometimes it does escape through the net! Please call us and let us know, tel. 01285 654845. We will then arrange for you to send it back and depending on stock levels, we’ll either exchange or give you a full refund.
How long do I have to exchange or return items?
For all returns, please return within 14 days of receiving the goods. We DO NOT offer exchanges, if you would like a different item from the one you have ordered please return your item and you can then purchase another online.
Do I have to pay for postage if I want to return an item?
Unless you have an offer providing free returns then you will have to pay for return postage yourself. Offering free returns means that we would have to pass on the cost somewhere else and we didn’t want to do that. If on the rare occasion we are at fault then we will cover the cost of the return.
Where should I send my returns and how long does it take?
If you are returning goods for a refund please send them to –
